At MPAROMA, customer satisfaction is our top priority. We take great care in ensuring that every fragrance is delivered in perfect condition. Please review our Return & Refund Policy below.

Returns

Due to the nature of fragrance products and hygiene considerations, we do not accept returns on opened or used perfumes.

Returns may only be accepted if:

• The product was damaged during shipping.
• You received the wrong item.
• The product arrived defective or leaking.

To request a return, please contact us within 48 hours of receiving your order and provide clear photos of the product and packaging.

Refunds

Once your claim has been reviewed and approved, we will process your refund within 5–7 business days.

Refunds will only be issued for:

• Damaged products received upon delivery.
• Incorrect items sent by our team.
• Verified defective products.

Shipping charges are non-refundable unless the issue was caused by our error.

Exchanges

We offer replacements for eligible damaged, defective, or incorrect items. If a replacement product is unavailable, a full refund will be issued.

Order Cancellation

Orders may be canceled before they are processed and shipped. Once an order has been dispatched, it cannot be canceled.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our support team:

Email: mparomam@gmail.com

WhatsApp: +92 311 3288776

We are committed to providing a smooth and satisfactory shopping experience for every MPAROMA customer.